To our valued customers and community,
The last year has been a roller coaster for many of us in business, social, and economic activities to say the least. The livelihoods of many have been disrupted, and the operations of many businesses and organizations have had to drastically shift, which has caused much uncertainty, stress, and anxiety across the board. We at Rappahannock IT have been continuously monitoring the state of our community and our public health advisories to best adapt to these changes. Within our line of work, we’ve been at the forefront of many needs and services of organizations and individuals as they adapt to work-from-home lifestyle and much more changes. With this increased responsibility and level of service, the health and safety of our employees, clients, and the public has continuously been a top priority. With that we want to update the public on our approach to handling the COVID-19 pandemic.
On March 16, 2020, Rappahannock IT temporarily suspended its on-site visits to customer sites and closed its office to the public and put employees on a work-from-home model. Over the course of the last few months, and as the need for IT services has continuously increased from the general population, we have begun transitioning back into the office and back to performing work on customer sites.
At the time of this writing, October 16, 2020, our current procedure for handling COVID-19 is to require all employees to wear masks and/or adequate facial covering when entering the Rappahannock IT office and all customer sites. When interacting with end user hardware, Rappahannock IT technicians are advised to sanitize their hands before and after any physical handling of equipment, as well as practicing general hygiene and cleanliness best practices.
We strongly emphasize the use of our remote services and to contact our help desk via phone or email before we require any sort of on-site visit or interaction with customers to help minimize the risk of exposure to illness for our employees and customers. While these adaptations and changes to the way we as a community and especially as a business operate may create challenges and hurdles, we find it’s essential to continue to put health and safety first for all, while still doing our best to perform essential IT services to many organizations and individuals.
For the first few months of the COVID-19 pandemic in the United States, we advertised free assistance to help organizations set themselves up to provide remote and work-from-home technological solutions to their employees. That offer is still available to any organizations that have still been unable to implement work-from-home and remote solutions to their staff and that have been interrupted by the COVID-19 pandemic. Please reach out to us via our contact page to discuss these options if you believe this could help you and your business.
Sincerely,
George Barnick
Managing Director, Rappahannock IT