Help Desk Analyst Tier II

With much joy, we are excited to announce we are looking to expand our team!

We are actively sourcing for a skilled and motivated Tier II Help Desk Analyst. See job description below!

Are you or someone you know looking for a chance to be a part of a thriving team?

Click the link below to apply!

Job Description:

Job Title: Help Desk Analyst Tier II (Full-time)
Location: Fredericksburg, VA
Required Certification(s): Security+
Desired Certification(s): Network+

About us:

Rappahannock IT is a fast pace, innovative, and locally owned and operated managed service provider, located in the heart of Fredericksburg, VA. We take pride in providing unmatched support to our community. Specializing in managed services, network infrastructure and security.

Why Us?

Here at Rappahannock IT, we firmly believe when you grow, we all grow. We provide support and assistance in growing your IT skill set. We are a forward-thinking company that encourages internal growth in our ever-expanding offices. We strive to cultivate long lasting relationships with our team and community.

Basic Qualifications

  • Proficient in NGFW configuration and management (Palo Alto/Fortinet)
  • Experience with Active Directory and Azure AD / O365 Cloud
  • Proficient in routing and switching protocols
  • Knowledgeable in virtual machines and VMware
  • Experience in VPNs and site to site VPN deployments
  • Proficient in installation of hardware and software troubleshooting
  • Collaboration with our team to drive solutions for our client base using a diverse skill set
  • Enjoys and thrives in a fast-paced environment
  • High School diploma or equivalent

Additional Experience

  • Knowledgeable in Linux
  • Lead Engineer or Project Manager experience


  • Vacation, Sick and personal time accrued
  • Open enrollment for Full Healthcare benefits
  • Certification reimbursement
Department: Technical Support
Project Location(s): Fredericksburg, VA
Education: High School or equivalent
how can we help you?

Contact us at our Fredericksburg office or submit an inquiry online.

When it comes to your IT needs, look no further than Rappahannock IT.

I work for a small business in Spotsylvania that requires a solid IT network. The system that we had was antiquated and desperately needed to be replaced. This was a large job that consisted of configuring switches, and running more than 70+ CAT6A drops. We obtained a quote from another vendor, but they were more focused on upselling us, instead of providing a quote for what we needed. Rappahannock provided knowledgeable, professional advice during the walk through consultation. They were able to accommodate our business needs and provided us with exactly what we needed to ensure our business runs more effectively. We haven’t had any kinks with our installation and will absolutely be using Rappahannock IT for any of our future IT needs.

Dillon C.

Let us elevate your business's information technology